Support Center

"" not found.

H3 MeloBuds Neo AilyBuds Pro+ Melobuds ANC T13
Product Support Support Service Where to Buy After-sales Policy FAQ

Product Support

Earbuds Headphones Smart Watches

AilyBuds Clear

AilyBuds Pro+

ArcBuds

Crossky C30

Crossky GTR2

MeloBuds ANC

MeloBuds Neo

MeloBuds Pro

QCY Crossky C30S

T13

12

H2 Pro

H3

H3 Lite

H3 Pro

Active GT

Elite

GS

GS2

GT

QCY Watch GT2

Urban GS

Support Service

Track My Order
Track My Order
Anti-Fake Verification
Anti-Fake Verification
Warranty Claim
Warranty Claim
Warranty Claim

This service is only for products purchased directly from qcy.com.
See our warranty policy for details.

Purchase Information

Contact Information

Where To Buy

Retail Store Online Store

1. WitsPer 智选家

Adress: 台北市中正区市民大道三段2号3楼 R303柜

Contact: +886-282279228

Go To Store

2. Aydin Durmaz

Adress: ​Kyrenia : Naci Talat Cd Kombos Apt. No 2

Contact: 905338451115

Go To Store

3. Company CHARKA SAHM AL-MUNZAL

Adress: 7092 al-rayyad 14516-4369 1 Riyadh,Kingdom of Saudi Arabia

Contact: +0097 1509139928

Go To Store

4. Hamrahtel / همراه‌تل

Adress: No. 101, No 101, Motahari St., Tehran, Iran

Contact: +9044441539

Go To Store

5. Aydin Durmaz

Adress: Famagusta : İsmet İnönü Blv. No 161

Contact: 905338451115

Go To Store

6. ISTECH İLETİŞİM VE BİLGİ TEKN.İNŞ.OTOM.SAN.TİC.LTD.ŞTİ.

Adress: Cihangir mah. Güvercin caddesi no:2 Aktim3 Ticaret Merkezi zemin kat no:96 Avcılar İstanbul

Contact: 00905321719888

Go To Store

7. Movero Banja Luka

Adress: Jovana Dučića 25/TC Emporium

Contact: 387 66 515520

Go To Store

8. Movero Bijeljina

Adress: City Mall Bijeljina/Sremska 10

Contact:

Go To Store

9. Movero Doboj

Adress: City Park Dobroj/ Nikole Tesle 26

Contact:

Go To Store

10. TOP TECH ZONE

Adress: Shop No 249, 1st Floor, Motaleb Plaza Shopping Complex, Hatirpool Sonargaon Road, Dhaka-1205

Contact: +8801973436490

Go To Store

11. Brazil official distributor: QCY BRASIL COMÉRCIO DE ELETRÔNICOS LTDA.

Adress: Rua Comendador Abdo Schahin, 153 - Centro Histórico de São Paulo

Contact: +55 (11) 3043-9226

Go To Store

12. Rayane Hamrah Kian

Adress: Block no. 46, mohammad beyk alley, Jami st., hafez avenue, tehran, Iran

Contact: +982188880221

Go To Store

13. ORROHOME SA DE CV

Adress: Eje Central Lázaro Cárdenas 54, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06010 Ciudad de México, CDMX, plaza de tecnología local 20 Y 22

Contact: +52 56 4752 9220；+52 56 4748 7410

Go To Store

14. Rayane Hamrah Kian

Adress: Office No.2907 - Jumeirah Business Center 5 , Cluster W , JLT , Sheikh Zayed Road , Dubai , U.A.E

Contact: 971 54 404 9981

Go To Store

15. RTV euro

Adress: Poznań:Batory - Centrum Handlowe Adres: ul. Opieńskiego 1 ,60-685 Poznań Kraków Zakopianka - Centrum Handlowe Adres: ul. Zakopiańska 62 ，30-418 Kraków

Contact:

Go To Store

16. SHOPPING NET SAS

Adress: GAONA AVE 9672 - BUENOS AIRES - ARGENTINA

Contact:

Go To Store

17. SHOPPING NET URUGUAY SAS

Adress: Orinoco 4895 - Montevideo

Contact:

Go To Store

18. UNOMASN PERU S.A.C

Adress: Av. Santo Toribio 115 , San Isidro 15073 ， Lima , Peru

Contact: + 51 922517318 / + 51 920213710

Go To Store

425 Degree

AliExpress

Aliexpress MX

Alza

Amazon AE

Amazon AU

Amazon BR(Official)

Amazon CA

Amazon ES

Amazon FR

12345
Map Title

Map Title

Adress: Map Address

Contact: Map Contact

After-Sales Policy

Warranty Policy
Warranty Policy
Return Policy
Return Policy
Shipping Policy
Shipping Policy

FAQ

Delivery Payment & Refund After-Sales Support QCY App

Unfortunately, once the product is en route, we cannot change the shipping address.

You can track your order [here].

All packages are shipped from China and will be delivered directly to your door.

Delivery typically takes 15-20 business days.

Shipping is free to most countries. For specific details, please refer to our [shipping policy page].
12

Prices for Products which are stated on the Store do not include taxes. Sales taxes will be calculated in accordance with state and government law. Taxes will be added to your order total and itemized in both your shopping cart and order confirmation email.

After we receive your returned package(s), we will handle your refund immediately, and the corresponding bank will take over the process of the refund. In most cases, you receives the refund within 10 business days. Processing time can vary between banks.

Most refund payments are processed within 10 business days. We will process your refund immediately, the processing time might vary depending on the bank.

● PayPal
● Credit Card (Visa, Mastercard, American Express)
● Wallers (Apple Pay, Google Pay, Meta Pay)
● Shop Pay

For specific inquiries, please visit our Contact Us page. You can also reach QCY’s official customer support by emailing service@qcyearphone.com.

"1. For products bought online, contact the corresponding store’s customer support.
2. For products bought in offline retail stores, reach out to the respective store or distributor's customer support."

"1. For products purchased from our official online stores, please contact our customer support or email service@qcy.com for assistance.

2. For products purchased from non-official online stores, please contact the respective retailer.

3. For products purchased in offline retail stores, please reach out to the seller in your country or region."

Please email our customer support at service@qcyearphone.com with your order number and the products you'd like to return. We will send you a Return Merchandise Authorization (RMA) form via email. Once received, fill out the form and send the items back to our fulfillment center.

The RMA form consists of:

- Return Mailing Label: This contains the address of the fulfillment center. Please affix it to your return package (note: return postage is not provided).

- Return Authorization Slip: This includes a barcode and item description, and it must be included inside the return package.

Once we receive the package, we will begin the refund process. For more details on refunds, see our [return policy].

"1. Please contact the store where you purchased the product to claim the warranty.
2. To protect your rights and interests, we recommend buying from our official or authorized stores."

YES. The earphones can be used normally after being connected to Bluetooth.

"1. Always buy from our authorized partners.

We've got a list of trusted retailers and distributors on our website, so make sure to check it out before making a purchase. If you're buying from a third-party seller, be sure to check their reviews and ratings to ensure they're legit.


2. If you're purchasing offline, look for the security code on the package.

This code can be verified on our website to ensure authenticity. Please note that the security code is only printed on offline products and is not available for all countries.

3. If you can't verify your product through the security code, it doesn't necessarily mean it's a fake.

We promise that all products purchased through our authorized retailers and distributors are genuine.


And if you do happen to have any issues with your QCY product, we've got you covered with our hassle-free warranty. Just make sure to purchase directly from us or our authorized resellers to be eligible for warranty claims."

QCY APP is available on iOS and Android devices.
You can search for it and download it directly from the Google Play Store or Apple App Store. You can also scan the APP QR code in the product manual to download it.

To resolve connection issues, follow these steps:

1. Check if the product you purchased supports the QCY app.
Not all models are compatible with the app, so verify this first.

2. Ensure proper pairing steps:
- Turn on your phone's Bluetooth, but do not connect the earbuds via Bluetooth initially.
- If your earbuds are already connected to your phone, remove them from the Bluetooth connection list.
- When connected via Bluetooth first, the earbuds will not enter pairing mode, preventing the app from detecting them. The app must find the earbud's signal directly during the binding process.

3. Follow the app instructions:
Once the app detects your earbuds, follow the on-screen instructions to pair with the device.

4. Automatic connection:
After successful pairing, your earbuds will automatically connect to your phone via Bluetooth.

When logging in for the first time, you need to register an APP account to facilitate recording the historical settings of the headset. The APP also supports guest mode, so you can use the APP without registering.

Still Need Help?

Tel

+1(917) 204-6570

Feedback

Submit Here

Live Chat

Customer Support

service@qcyearphone.com

Marketing & Partnerships

rice@qcyearphone.com

Press

pr@qcyearphone.com

Order Status

We will use your feedback in order to improve our services and elevate the overall customer experience. Thank you for your time. You can also click here to contact with our customer service