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H3 MeloBuds Neo AilyBuds Pro+ Melobuds ANC T13
Product Support Support Service Where to Buy After-sales Policy FAQ

Product Support

Earbuds Headphones Smart Watches

AilyBuds Clear

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T13X

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H2 Pro

H3

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GT

QCY Watch GT2

Urban GS

Support Service

Track My Order
Track My Order
Anti-Fake Verification
Anti-Fake Verification
Warranty Claim
Warranty Claim
Warranty Claim

This service is only for products purchased directly from qcy.com.
See our warranty policy for details.

Purchase Information

Contact Information

Where To Buy

Retail Store Online Store

425 Degree

AliExpress

Aliexpress MX

Alza

Amazon AE

Amazon AU

Amazon BR(Official)

Amazon CA

Amazon ES

Amazon FR

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Amazon IT

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Bol

Durmazz

Hamrahtel

Hepsiburada

Lazada ID

Lazada MY

Lazada PH

Lazada SG

Lazada TH

Lazada VN

Mercado Libre BR(Official)

Mercado Libre MX

Miravia

Noon Saudi Arabia

ORRO

QCY Bangladesh

QCY Brasil (Overseas Direct Purchase)

QCY Brasil(Local distributor)

QCY Netherlands

QCY Pakistan

Rakuten

Shopee BR(Official)

Shopee ID

Shopee MY

Shopee PH

Skroutz

Technolife

Tokopedia

Zegetron.S.A

Zegetron.S.A

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Map Title

Map Title

Adress: Map Address

Contact: Map Contact

After-Sales Policy

Warranty Policy
Warranty Policy
Return Policy
Return Policy
Shipping Policy
Shipping Policy

FAQ

Delivery Payment & Refund After-Sales Support QCY App

Unfortunately, once the product is en route, we cannot change the shipping address.

You can track your order [here].

All packages are shipped from China and will be delivered directly to your door.

Delivery typically takes 15-20 business days.

Shipping is free to most countries. For specific details, please refer to our [shipping policy page].

Please contact our customer support team at service@qcyearphone.com for assistance.

There are two options to find your order number(s): 1. The order number had been sent to you through email immediately after you made the purchase. You could find your order number in your email. 2. Log in to our website using the email that you used to make the purchase, there will be a record of your order(s) if you’ve made the purchase(s).

We ship to over 50 countries. Check our [shipping policy page] for a full list of supported locations.

We strive to deliver all your items together, but if you’ve ordered multiple products, they may ship separately due to different shipping options and warehouse locations. Once your items are shipped, you’ll receive emails with tracking information for each package. You can also contact our customer support team at service@qcyearphone.com for tracking details.
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Prices for Products which are stated on the Store do not include taxes. Sales taxes will be calculated in accordance with state and government law. Taxes will be added to your order total and itemized in both your shopping cart and order confirmation email.

After we receive your returned package(s), we will handle your refund immediately, and the corresponding bank will take over the process of the refund. In most cases, you receives the refund within 10 business days. Processing time can vary between banks.

Most refund payments are processed within 10 business days. We will process your refund immediately, the processing time might vary depending on the bank.

● PayPal
● Credit Card (Visa, Mastercard, American Express)
● Wallers (Apple Pay, Google Pay, Meta Pay)
● Shop Pay

For specific inquiries, please visit our Contact Us page. You can also reach QCY’s official customer support by emailing service@qcyearphone.com.

"1. For products bought online, contact the corresponding store’s customer support.
2. For products bought in offline retail stores, reach out to the respective store or distributor's customer support."

"1. For products purchased from our official online stores, please contact our customer support or email service@qcy.com for assistance.

2. For products purchased from non-official online stores, please contact the respective retailer.

3. For products purchased in offline retail stores, please reach out to the seller in your country or region."

Please email our customer support at service@qcyearphone.com with your order number and the products you'd like to return. We will send you a Return Merchandise Authorization (RMA) form via email. Once received, fill out the form and send the items back to our fulfillment center.

The RMA form consists of:

- Return Mailing Label: This contains the address of the fulfillment center. Please affix it to your return package (note: return postage is not provided).

- Return Authorization Slip: This includes a barcode and item description, and it must be included inside the return package.

Once we receive the package, we will begin the refund process. For more details on refunds, see our [return policy].

"1. Please contact the store where you purchased the product to claim the warranty.
2. To protect your rights and interests, we recommend buying from our official or authorized stores."

YES. The earphones can be used normally after being connected to Bluetooth.

"1. Always buy from our authorized partners.

We've got a list of trusted retailers and distributors on our website, so make sure to check it out before making a purchase. If you're buying from a third-party seller, be sure to check their reviews and ratings to ensure they're legit.


2. If you're purchasing offline, look for the security code on the package.

This code can be verified on our website to ensure authenticity. Please note that the security code is only printed on offline products and is not available for all countries.

3. If you can't verify your product through the security code, it doesn't necessarily mean it's a fake.

We promise that all products purchased through our authorized retailers and distributors are genuine.


And if you do happen to have any issues with your QCY product, we've got you covered with our hassle-free warranty. Just make sure to purchase directly from us or our authorized resellers to be eligible for warranty claims."

QCY APP is available on iOS and Android devices.
You can search for it and download it directly from the Google Play Store or Apple App Store. You can also scan the APP QR code in the product manual to download it.

To resolve connection issues, follow these steps:

1. Check if the product you purchased supports the QCY app.
Not all models are compatible with the app, so verify this first.

2. Ensure proper pairing steps:
- Turn on your phone's Bluetooth, but do not connect the earbuds via Bluetooth initially.
- If your earbuds are already connected to your phone, remove them from the Bluetooth connection list.
- When connected via Bluetooth first, the earbuds will not enter pairing mode, preventing the app from detecting them. The app must find the earbud's signal directly during the binding process.

3. Follow the app instructions:
Once the app detects your earbuds, follow the on-screen instructions to pair with the device.

4. Automatic connection:
After successful pairing, your earbuds will automatically connect to your phone via Bluetooth.

When logging in for the first time, you need to register an APP account to facilitate recording the historical settings of the headset. The APP also supports guest mode, so you can use the APP without registering.

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service@qcyearphone.com

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