Please try the following steps:
Please reset the watch, remove it from the your watch's app and pair it again.
Check your smartphone is connected to the watch via Bluetooth.
Uninstall and reinstall the App.
Restart your mobile phone.
Your smart watch's app must be allowed to run in the background. Some smartphones automatically stop apps from running in the background to conserve battery, but this will stop the connection to your watch. Consult your smartphone's manual to prevent apps from automatically closing in the background.
Your watch may be able to update over the air. If you experience any issues with updating your watch, try these steps:
During the upgrade process, always keep your phone and watch as close as possible, never over 10 meters. If they become disconnected, reconnect them via Bluetooth and try the upgrade again.
Ensure your smartphone has a strong WiFi or mobile data signal.
The watch battery should not be less than 40% when you attempt the upgrade.
Check that Bluetooth is turned on on your phone and that the watch and phone are paired.
In your phone's app store, check you have the latest version of your smart watch's app and update it if necessary.
Restart the mobile phone.
Re-pair your watch with your app.
Your smart watch's app must be allowed to run in the background. Some smartphones automatically stop apps from running in the background to conserve battery, but this will stop the connection to your watch. Consult your smartphone's manual to prevent apps from automatically closing in the background.
